You can request deletion of your Sprout account and data, or just specific data while keeping your account, at any time — whether or not you still have the app installed.
Delete your entire account & data
Open Sprout and go to Setup → Account → Delete account. Confirm the deletion when prompted. This removes your data immediately — no waiting on email.
If you no longer have the app installed, or can't sign in, email us from the address associated with your account and we will delete it on your behalf.
Include the subject line "Account Deletion Request" and the email address your Sprout account was registered under.
[email protected]We verify the request comes from the account holder and complete deletion within 30 days, per our Privacy Policy.
Delete specific data — without closing your account
You don't have to delete your whole account to remove specific information. You can remove individual items directly in the app, or ask us to remove a category of data on your behalf.
Delete individual expenses, receipts/proofs, fixed items, children, arrangements, or uploaded agreements directly from their respective screens — no need to contact us or delete your account.
Email us to request deletion of a specific category of data — for example, all uploaded agreement/court order PDFs, all receipt images, or your children's profile information — while keeping the rest of your account active.
Include the subject line "Data Deletion Request", the account email address, and which data you'd like removed.
[email protected]We complete data-only deletion requests within 30 days, per our Privacy Policy.
What gets deleted when you delete your account
Full account deletion (either method above) permanently removes:
- Your account and login credentials
- Your name, email, and co-parent/child profile information
- All logged expenses, fixed items, maintenance records, and invoice history
- Uploaded parenting agreements, court orders, and receipt/proof files
- Your subscription entitlement records
A data-only request removes just the category you specify, and leaves the rest of your account intact and usable.
What is retained, and for how long
| Data | Retention after deletion |
|---|---|
| Account & app data (cloud) | Removed within 30 days |
| Local on-device data | Removed immediately (in-app method) or when the app is next opened/reinstalled (email method) |
| Records required by tax or other law | Retained only as long as legally required (typically 5 years), then deleted |
Questions
If you have any questions before requesting deletion, contact [email protected] or [email protected].